When a fire broke out at one of Amazon’s large warehouse facilities, Thomas Malone, Reliability Maintenance Planner at Amazon, knew exactly who to call: BMS CAT. The fire, caused by a discarded lithium battery in a compactor, resulted in a 110,000-square-foot warehouse being overwhelmed with smoke and debris. With operations at risk, Malone turned to BMS CAT for an immediate response to minimize both damage and downtime.
Malone described the alarming situation upon arriving at the site for his shift: “As I was driving into work, I saw all these lights and everything, and I was thinking, ‘Wow, what’s happening with our neighbors?’ When I pulled up, I found out that a fire broke out about 20 minutes before I got there.”
The fire, which spread quickly, required urgent intervention to prevent further damage and to restore the warehouse’s operations as quickly as possible. Malone knew BMS CAT was the best choice to handle the emergency response. “I knew who to call—BMS CAT,” he said. Malone’s experience is a testament to BMS CAT’s capability to deliver professional disaster recovery services when time is of the essence.
A Reliable Partner for Emergency Response
One of the standout elements of BMS CAT’s service is its 24/7 availability. At 4:10 a.m., when Malone called, he was not only greeted by a live person, but someone who was knowledgeable and ready to act. “It was amazing that it was probably 4:10 in the morning and somebody answered the phone. It was even more amazing that the person who answered the phone was knowledgeable and was actionable about helping us out,” Malone recalled.
BMS CAT’s team immediately got to work mobilizing the response. Unlike many vendors, BMS CAT didn’t hesitate when Malone mentioned that the purchase order (PO) had not been approved. They assured him that they would begin work right away, without requiring upfront payment. “There’s no vendor that ever responded like, ‘We’re on our way,’” Malone said. This level of flexibility and customer-centric approach is part of what sets BMS CAT apart in the disaster recovery industry.
Efficient Disaster Recovery and Restoration
The BMS CAT response team quickly arrived on site, working diligently to mitigate the damage. Within hours, they had cleared 90 to 95 percent of the smoke and debris. Malone was impressed with the professionalism and precision of BMS CAT’s efforts. “In six or seven hours, they’d probably cleared 90 to 95 percent of the smell of the cardboard smoke. The organizational effort was so choreographed. They knew exactly what to do, they knew exactly what to ask, and they knew exactly what to tell me,” he said.
The swift action not only alleviated the stress that Malone and his team were facing but also enabled the Amazon facility to resume operations much faster than expected. “They didn’t reduce the stress I had. They eliminated the stress I had.” This quick response and expert handling of the situation showcases BMS CAT’s proficiency in emergency disaster restoration.
Watch the full video to hear Thomas Malone’s testimonial and learn more about how BMS CAT made a difference for Amazon:
Why Choose BMS CAT?
BMS CAT’s ability to handle large-scale disasters, such as the fire at Amazon’s warehouse, underscores its importance as a trusted partner in disaster recovery. With a team that can mobilize quickly and provide expert service, businesses can minimize operational downtime and avoid further damage.
Whether dealing with water, mold, or fire damage, BMS CAT’s disaster recovery services are designed to restore your property efficiently. Learn more about our fire and smoke damage restoration services to ensure your business is prepared for any unforeseen disasters.